Frequently Asked Questions

Everything you need to know about shopping with The New Yorker.

How long does standard shipping take?

Orders within the continental U.S. typically arrive within 3-5 business days. International shipping times vary by location but generally take 7-14 business days.

What is your return policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Return shipping is free for all domestic orders.

How do I find my correct size?

Each product page features a detailed sizing guide with specific measurements. If you are between sizes, we recommend sizing up for a more relaxed fit or following the specific 'Fit Note' on the item description.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options via Klarna and Afterpay.

Are your materials sustainably sourced?

Yes, The New Yorker is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and partner with factories that ensure fair wages and safe working conditions.

Can I track my order in real-time?

Once your order ships, you will receive an email with a tracking number and a link to our tracking portal where you can monitor your package's progress.